성신여자대학교 심리학과
Department of Psychology, Sungshin Women’s University, Seoul, Korea
Copyright: © The Korean Journal of Stress Research
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1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |
---|---|---|---|---|---|---|---|---|---|
1. Surface acting | 1 | ||||||||
2. Deep acting | .07 | 1 | |||||||
3. Frequency | .43 c) | .24 c) | 1 | ||||||
4. Variety | .43 c) | .21 c) | .37 b) | 1 | |||||
5. Attentiveness | .55 c) | .19 c) | .50 b) | .39 c) | 1 | ||||
6. Burnout | .37 c) | −.22 c) | .10 a) | .10 a) | .11 a) | 1 | |||
7. Resilience | −.11 a) | .10 a) | −.01 | −.01 | .05 | −.54 c) | 1 | ||
8. Leader support | −.09 | .20 c) | .10 a) | .09 | .03 | −.34 c) | .21 c) | 1 | |
9. Co-worker support | .08 | .22 c) | .09 a) | .09 a) | .01 | −.12 a) | .11 a) | .53 c) | 1 |
M | 3.59 | 3.11 | 4.01 | 3.54 | 3.91 | 3.05 | 3.25 | 3.49 | 3.76 |
SD | 0.71 | 0.81 | 0.72 | 0.69 | 0.65 | 0.55 | 0.67 | 0.69 | 0.61 |
B | SE | β | T | F | ||
---|---|---|---|---|---|---|
Burnout | Demographic | 5.829 c) | ||||
Surface acting | .279 | .034 | .355 | 8.273 c) | 12.365 c) | |
Deep acting | −.143 | .031 | −.210 | −4.598 c) | 7.473 c) | |
Frequency | .092 | .036 | .118 | 2.531 a) | 6.467 c) | |
Variety | .089 | .038 | .109 | 2.376 a) | 5.870 c) | |
Attentiveness | .135 | .040 | .156 | 3.358 b) | 6.453 c) |
B | SE | β | T | F | R2 | ⊿R2 | ||
---|---|---|---|---|---|---|---|---|
1 | Demographic | 5.829 c) | .121 | |||||
2 | Surface acting (A) | .245 | .029 | .312 | 8.356 c) | 26.992 c) | .434 | .313 |
Resilience(B) | −.383 | .032 | −.466 | −11.934 c) | ||||
3 | (A)×(B) | .021 | .041 | .020 | .514 | 24.893 c) | .435 | .000 |
|
||||||||
1 | Demographic | 5.829 c) | .121 | |||||
2 | Deep acting (A) | −.116 | .027 | −.170 | −4.336 c) | 20.234 c) | .363 | .242 |
Resilience (B) | −.425 | .032 | −.519 | −13.201 c) | ||||
3 | (A)×(B) | −.069 | .035 | −.077 | −1.976 a) | 19.005 c) | .370 | .007 |
|
||||||||
1 | Demographic | 5.829 c) | .121 | |||||
2 | Frequency (A) | .090 | .032 | .115 | 2.838 b) | 19.186 c) | .353 | .232 |
Resilience (B) | −.409 | .034 | −.497 | −11.953 c) | ||||
3 | (A)×(B) | −.078 | .047 | −.067 | −1.669 | 17.999 c) | .357 | .004 |
|
||||||||
1 | Demographic | 5.829 c) | .121 | |||||
2 | Variety (A) | .080 | .033 | .098 | 2.464 a) | 18.935 c) | .350 | .229 |
Resilience (B) | −.407 | .034 | −.496 | −11.885 c) | ||||
3 | (A)×(B) | −.065 | .043 | −.063 | −1.509 | 17.707 c) | .353 | .003 |
|
||||||||
1 | Demographic | 5.829 c) | .121 | |||||
2 | Attentiveness (A) | .146 | .035 | .169 | 4.224 c) | 20.423 c) | .367 | .247 |
Resilience(B) | −.413 | .034 | −.503 | −12.216 c) | ||||
3 | (A)×(B) | −.038 | .047 | −.033 | −.820 | 18.889 c) | .368 | .001 |
Stage | Variables | B | SE | B | T | F | R2 | ⊿R2 |
---|---|---|---|---|---|---|---|---|
1 | Demographic | 5.541 c) | .116 | |||||
2 | Surface acting (A) | .259 | .032 | .332 | 8.017 c) | 15.023 c) | .300 | .184 |
Leader support (B) | −.217 | .034 | −.271 | −6.303 c) | ||||
3 | (A)×(B) | −.087 | .044 | −.084 | −2.001 a) | 14.275 c) | .307 | .007 |
|
||||||||
1 | Demographic | 5.541 c) | .116 | |||||
2 | Deep acting (A) | −.120 | .031 | −.176 | −3.902 c) | 9.956 c) | .221 | .105 |
Leader support (B) | −.203 | .037 | −.254 | −5.484 c) | ||||
3 | (A)×(B) | −.005 | .037 | −.006 | −.144 | 9.171 c) | .222 | .000 |
|
||||||||
1 | Demographic | 5.541 c) | .116 | |||||
2 | Frequency (A) | .099 | .036 | .128 | 2.849 b) | 9.222 c) | .209 | 0.92 |
Leader support (B) | −.239 | .037 | −.299 | −6.550 c) | ||||
3 | (A)×(B) | −.135 | .045 | −.131 | −3.001 b) | 9.368 c) | .225 | .017 |
|
||||||||
1 | Demographic | 5.541 c) | .116 | |||||
2 | Variety (A) | .112 | .036 | .138 | 3.134 b) | 9.398 c) | .212 | .096 |
Leader support (B) | −.245 | .037 | −.307 | −6.696 c) | ||||
3 | (A)×(B) | −.057 | .040 | −.063 | −1.438 | 8.857 c) | .216 | .004 |
|
||||||||
1 | Demographic | 5.541 c) | .116 | |||||
2 | Attentiveness (A) | .137 | .038 | .160 | 3.576 c) | 9.705 c) | .217 | .101 |
Leader support (B) | −.239 | .036 | −.299 | −6.583 c) | ||||
3 | (A)×(B) | −.123 | .044 | −.122 | −2.823 a) | 9.720 c) | .232 | .015 |
Stage | Variables | B | SE | B | t | F | R2 | ⊿R2 |
---|---|---|---|---|---|---|---|---|
1 | Demographic | 5.829 c) | .121 | |||||
2 | Surface acting (A) | .288 | .033 | .367 | 8.619 c) | 12.408 c) | .261 | .140 |
Co-worker support (B) | −.126 | .040 | −.135 | −3.161 b) | ||||
3 | (A)×(B) | .006 | .054 | .005 | .110 | 11.427 c) | .261 | .000 |
|
||||||||
1 | Demographic | 5.829 c) | .121 | |||||
2 | Deep acting (A) | −.135 | .032 | −.197 | −4.218 c) | 6.993 c) | .166 | .045 |
Co-worker support (B) | −.054 | .043 | −.058 | −1.263 | ||||
3 | (A)×(B) | −.081 | .047 | −.079 | −1.737 | 6.718 c) | .172 | .006 |
|
||||||||
1 | Demographic | 5.829 c) | .121 | |||||
2 | Frequency (A) | .105 | .037 | .134 | 2.855 b) | 6.068 | .147 | .026 |
Co-worker support (B) | −.110 | .043 | −.118 | −2.558 a) | ||||
3 | (A)×(B) | −.059 | .062 | −.043 | −.940 | 5.668 c) | .149 | .002 |
|
||||||||
1 | Demographic | 5.829 c) | .121 | |||||
2 | Variety (A) | .101 | .038 | .124 | 2.693 b) | 5.983 c) | .145 | .025 |
Co-worker support (B) | −.108 | .043 | −.116 | −2.529 a) | ||||
3 | (A)×(B) | −.083 | .056 | −.069 | −1.473 | 5.705 c) | .150 | .004 |
|
||||||||
1 | Demographic | 5.829 c) | .121 | |||||
2 | Attentiveness (A) | .147 | .040 | .170 | 3.655 c) | 6.568 c) | .157 | .037 |
Co-worker support (B) | −.111 | .042 | −.120 | −2.618 b) | ||||
3 | (A)×(B) | −.024 | .060 | −.018 | −.393 | 6.062 c) | .158 | .000 |
Characteristics | Categories | N (%) |
---|---|---|
Gender | Male | 118 (26.6) |
Female | 326 (73.4) | |
Age | Twenty | 145 (32.7) |
Thirty | 205 (46.2) | |
Forty | 90 (20.3) | |
Fifty | 4 (0.9) | |
Educational level | High school | 149 (33.6) |
College | 168 (37.8) | |
University | 127 (28.6) | |
Marital status | Single | 265 (59.7) |
Married | 179 (40.3) | |
Employment type | Permanent employee | 407 (91.7) |
Temporary employee | 28 (6.3) | |
etc. | 9 (2.0) | |
Position | Staff | 404 (91.0) |
Section manager | 13 (2.9) | |
Manager | 27 (6.1) | |
Career (year) | Under 1 year | 73 (16.4) |
1~5 years | 228 (51.4) | |
6~10 years | 122 (27.5) | |
Over 11 years | 21 (4.7) |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |
---|---|---|---|---|---|---|---|---|---|
1. Surface acting | 1 | ||||||||
2. Deep acting | .07 | 1 | |||||||
3. Frequency | .43
|
.24
|
1 | ||||||
4. Variety | .43
|
.21
|
.37
|
1 | |||||
5. Attentiveness | .55
|
.19
|
.50
|
.39
|
1 | ||||
6. Burnout | .37
|
−.22
|
.10
|
.10
|
.11
|
1 | |||
7. Resilience | −.11
|
.10
|
−.01 | −.01 | .05 | −.54
|
1 | ||
8. Leader support | −.09 | .20
|
.10
|
.09 | .03 | −.34
|
.21
|
1 | |
9. Co-worker support | .08 | .22
|
.09
|
.09
|
.01 | −.12
|
.11
|
.53
|
1 |
M | 3.59 | 3.11 | 4.01 | 3.54 | 3.91 | 3.05 | 3.25 | 3.49 | 3.76 |
SD | 0.71 | 0.81 | 0.72 | 0.69 | 0.65 | 0.55 | 0.67 | 0.69 | 0.61 |
B | SE | β | T | F | ||
---|---|---|---|---|---|---|
Burnout | Demographic | 5.829
|
||||
Surface acting | .279 | .034 | .355 | 8.273
|
12.365
|
|
Deep acting | −.143 | .031 | −.210 | −4.598
|
7.473
|
|
Frequency | .092 | .036 | .118 | 2.531
|
6.467
|
|
Variety | .089 | .038 | .109 | 2.376
|
5.870
|
|
Attentiveness | .135 | .040 | .156 | 3.358
|
6.453
|
B | SE | β | T | F | R2 | ⊿R2 | ||
---|---|---|---|---|---|---|---|---|
1 | Demographic | 5.829
|
.121 | |||||
2 | Surface acting (A) | .245 | .029 | .312 | 8.356
|
26.992
|
.434 | .313 |
Resilience(B) | −.383 | .032 | −.466 | −11.934
|
||||
3 | (A)×(B) | .021 | .041 | .020 | .514 | 24.893
|
.435 | .000 |
|
||||||||
1 | Demographic | 5.829
|
.121 | |||||
2 | Deep acting (A) | −.116 | .027 | −.170 | −4.336
|
20.234
|
.363 | .242 |
Resilience (B) | −.425 | .032 | −.519 | −13.201
|
||||
3 | (A)×(B) | −.069 | .035 | −.077 | −1.976
|
19.005
|
.370 | .007 |
|
||||||||
1 | Demographic | 5.829
|
.121 | |||||
2 | Frequency (A) | .090 | .032 | .115 | 2.838
|
19.186
|
.353 | .232 |
Resilience (B) | −.409 | .034 | −.497 | −11.953
|
||||
3 | (A)×(B) | −.078 | .047 | −.067 | −1.669 | 17.999
|
.357 | .004 |
|
||||||||
1 | Demographic | 5.829
|
.121 | |||||
2 | Variety (A) | .080 | .033 | .098 | 2.464
|
18.935
|
.350 | .229 |
Resilience (B) | −.407 | .034 | −.496 | −11.885
|
||||
3 | (A)×(B) | −.065 | .043 | −.063 | −1.509 | 17.707
|
.353 | .003 |
|
||||||||
1 | Demographic | 5.829
|
.121 | |||||
2 | Attentiveness (A) | .146 | .035 | .169 | 4.224
|
20.423
|
.367 | .247 |
Resilience(B) | −.413 | .034 | −.503 | −12.216
|
||||
3 | (A)×(B) | −.038 | .047 | −.033 | −.820 | 18.889
|
.368 | .001 |
Stage | Variables | B | SE | B | T | F | R2 | ⊿R2 |
---|---|---|---|---|---|---|---|---|
1 | Demographic | 5.541
|
.116 | |||||
2 | Surface acting (A) | .259 | .032 | .332 | 8.017
|
15.023
|
.300 | .184 |
Leader support (B) | −.217 | .034 | −.271 | −6.303
|
||||
3 | (A)×(B) | −.087 | .044 | −.084 | −2.001
|
14.275
|
.307 | .007 |
|
||||||||
1 | Demographic | 5.541
|
.116 | |||||
2 | Deep acting (A) | −.120 | .031 | −.176 | −3.902
|
9.956
|
.221 | .105 |
Leader support (B) | −.203 | .037 | −.254 | −5.484
|
||||
3 | (A)×(B) | −.005 | .037 | −.006 | −.144 | 9.171
|
.222 | .000 |
|
||||||||
1 | Demographic | 5.541
|
.116 | |||||
2 | Frequency (A) | .099 | .036 | .128 | 2.849
|
9.222
|
.209 | 0.92 |
Leader support (B) | −.239 | .037 | −.299 | −6.550
|
||||
3 | (A)×(B) | −.135 | .045 | −.131 | −3.001
|
9.368
|
.225 | .017 |
|
||||||||
1 | Demographic | 5.541
|
.116 | |||||
2 | Variety (A) | .112 | .036 | .138 | 3.134
|
9.398
|
.212 | .096 |
Leader support (B) | −.245 | .037 | −.307 | −6.696
|
||||
3 | (A)×(B) | −.057 | .040 | −.063 | −1.438 | 8.857
|
.216 | .004 |
|
||||||||
1 | Demographic | 5.541
|
.116 | |||||
2 | Attentiveness (A) | .137 | .038 | .160 | 3.576
|
9.705
|
.217 | .101 |
Leader support (B) | −.239 | .036 | −.299 | −6.583
|
||||
3 | (A)×(B) | −.123 | .044 | −.122 | −2.823
|
9.720
|
.232 | .015 |
Stage | Variables | B | SE | B | t | F | R2 | ⊿R2 |
---|---|---|---|---|---|---|---|---|
1 | Demographic | 5.829
|
.121 | |||||
2 | Surface acting (A) | .288 | .033 | .367 | 8.619
|
12.408
|
.261 | .140 |
Co-worker support (B) | −.126 | .040 | −.135 | −3.161
|
||||
3 | (A)×(B) | .006 | .054 | .005 | .110 | 11.427
|
.261 | .000 |
|
||||||||
1 | Demographic | 5.829
|
.121 | |||||
2 | Deep acting (A) | −.135 | .032 | −.197 | −4.218
|
6.993
|
.166 | .045 |
Co-worker support (B) | −.054 | .043 | −.058 | −1.263 | ||||
3 | (A)×(B) | −.081 | .047 | −.079 | −1.737 | 6.718
|
.172 | .006 |
|
||||||||
1 | Demographic | 5.829
|
.121 | |||||
2 | Frequency (A) | .105 | .037 | .134 | 2.855
|
6.068 | .147 | .026 |
Co-worker support (B) | −.110 | .043 | −.118 | −2.558
|
||||
3 | (A)×(B) | −.059 | .062 | −.043 | −.940 | 5.668
|
.149 | .002 |
|
||||||||
1 | Demographic | 5.829
|
.121 | |||||
2 | Variety (A) | .101 | .038 | .124 | 2.693
|
5.983
|
.145 | .025 |
Co-worker support (B) | −.108 | .043 | −.116 | −2.529
|
||||
3 | (A)×(B) | −.083 | .056 | −.069 | −1.473 | 5.705
|
.150 | .004 |
|
||||||||
1 | Demographic | 5.829
|
.121 | |||||
2 | Attentiveness (A) | .147 | .040 | .170 | 3.655
|
6.568
|
.157 | .037 |
Co-worker support (B) | −.111 | .042 | −.120 | −2.618
|
||||
3 | (A)×(B) | −.024 | .060 | −.018 | −.393 | 6.062
|
.158 | .000 |
p<.05, p<.01, p<.001.
p<.05, p<.01, p<.001.
p<.05, p<.01, p<.001.
p<.05, p<.01, p<.001.
p<.05, p<.01, p<.001.